Who are we?
About LittleBig Connection
The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.
We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.
How do we do it?
Through our platform, which allows:
- Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.
- Over 500,000 Consulting companies, IT Vendors, freelancers etc to identify their next projects and submit their consultants/candidates profile. - The whole ecosystem to collaborate from Sourcing to Payment digitally (legal support, performance monitoring tools, timesheets, invoicing etc.)
As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... the #FutureofWork is already here! Are you ready for the adventure?
Why join LittleBig Connection?
❤️ Thrive in the new digital business world🚀 Lead high value-added strategic projects with a concrete business impact
🌍 Experience working in a young and international atmosphere, with colleagues on all 5 continents
🏡 Benefit from a flexible work environment with remote working options
👨🎓👩🎓 Access a variety of training courses and continuously improve your skills
🎉 Take part in the events organized by our LittleBig Crew: work socials team building events... moments you won't want to miss!
Job description
Your LittleBig responsibilities
We are currently seeking an entry-level Customer Success Manager to join our dynamic team at LittleBig Connection, based in the vibrant city of Barcelona, Spain. This role is a unique opportunity for someone looking to kickstart their career in customer success management within the tech industry.
- Manage and develop client portfolios while ensuring high levels of customer satisfaction.
- Identify opportunities for customers to use more of our services and collaborate with sales teams on expansion opportunities.
- Maintain strong relationships with clients by providing excellent service and understanding their needs.
- Analyze customer data to improve customer experience and create actionable strategies that will lead to increased retention rates.
- Hold product demonstrations for customers, showcase new features and upgrades as they become available.
- Collaborate closely with other departments including Sales, Marketing, Product Development among others to ensure consistency in delivering company-wide goals.
- Evaluate and enhance tutorials and other communication infrastructure such as FAQs or Knowledge Base articles based on feedback from customers or personal observations during interactions with them.
This position requires fluency in both English and French languages. It's a fantastic chance for you if you're passionate about technology, eager to learn, grow your skills rapidly while working alongside experienced professionals who are leaders in this field.
Candidate profile
You're an ambitious individual who thrives on challenges. As a recent graduate or someone looking for their first step into the world of Customer Success Management; you have excellent communication skills coupled with an analytical mindset which allows you understand complex issues easily.
- You hold a Bachelor’s degree preferably related fields like Business Administration or Computer Science but we value diverse educational backgrounds as well.
- You're fluent in English and French, both written and spoken. Additional languages are a plus.
- You have excellent communication skills, with the ability to explain complex concepts in a clear, concise manner.
- You possess strong problem-solving skills with an analytical mindset that allows you to understand customer needs and provide effective solutions.
- You're comfortable working in fast-paced environments where priorities can shift rapidly as we grow our business.
- Experience or knowledge of CRM software would be beneficial but not essential as training will be provided
We believe this role is your chance to develop valuable skills while making a real impact on our company's success. We look forward to hearing from you!We are looking for our future teammate, so if you think you fit the profile, don't hesitate to apply!
We look forward to meeting you 😊
What can you expect?
LittleBig Connection is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.