Who are we?
About LittleBig Connection
The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.
We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.
How do we do it?
Through our platform, which allows:
- Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.
- Over 500,000 Consulting companies, IT Vendors, freelancers etc to identify their next projects and submit their consultants/candidates profile. - The whole ecosystem to collaborate from Sourcing to Payment digitally (legal support, performance monitoring tools, timesheets, invoicing etc.)
As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... the #FutureofWork is already here! Are you ready for the adventure?
Why join LittleBig Connection?
❤️ Thrive in the new digital business world🚀 Lead high value-added strategic projects with a concrete business impact
🌍 Experience working in a young and international atmosphere, with colleagues on all 5 continents
🏡 Benefit from a flexible work environment with remote working options
👨🎓👩🎓 Access a variety of training courses and continuously improve your skills
🎉 Take part in the events organized by our LittleBig Crew: work socials team building events... moments you won't want to miss!
Job description
LittleBIG Connection is actively looking for an Customer Support Officer in Tunis!
Your role and responsibilities will be:
- Become the platform expert and be the point of contact to a wide range of customer users globally.
- Daily assist the users of the platform by chat, mail or call on level 1 and level 2 requests.
- Escalating level 3 request and follow-up of the incident resolution.
- Collaborate internally with business, IT and finance team on problem solving.
- Train your client’s staff and their selected partners to use our services and platform by organizing webinars, individual training sessions, day-to-day support and any other good idea!
- Contribute to the improvement of our technical platform and services.
- Gathering and escalating most common assistance request to the product development team so as to improve the platform overall.
- Contribute to the account management strategy in performing analysis of the received request and customer habits.
Candidate profile
- Graduate in Communication, Management, IT or Business or similar studies
- You have at least 1 year of prior experience in Customer Service or Support and a good interest for digital products and the digital industry.
- Prior experience in support and customer success (strong plus for digital products or services).
- Ability to tackle complexity and to pay attention to details.
- Excellent communication skills: good communicator, innovative, customer service oriented, proactive and responsive.
- Problem-solving skills.
- Being curious and eager to learn from scratch the functionalities of a SaaS product.
- Fluency in French and English, both spoken and written.
- Ability to work in a team and autonomously.
LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics