Job description
Who are we?
Faced with a constantly evolving world of work, where flexibility and autonomy are key values, Portalia was founded in 2017 to facilitate independent work and enable companies to quickly mobilize experts. Since its creation, Portalia has supported more than 1,000 independents and over 100 clients of various sizes and sectors. Our ambition is to be recognized as a trusted partner for independents and companies by offering a wage portage solution that is easy to understand and use, for everyone.
Job Description
You will join the Portalia team in Bucharest under a V.I.E contract. You will be at the heart of the relationship between consultants, clients, and internal teams. You will manage and develop a portfolio of clients and consultants, ensure operational excellence, and actively contribute to the continuous improvement of our processes and overall experience.
Your Missions
- Lead the onboarding of consultants and ensure their smooth integration
- Support consultants on all administrative and HR topics (contracts, payroll, mobility, expenses, documentation)
- Monitor project progress and resolve operational issues
- Ensure a high quality of service: responsiveness, sustainable resolution of irritants, collection and structuring of feedback
- Track and animate performance KPIs (consultant NPS, payroll & documentation SLA, time-to-onboard) and drive continuous improvement plans
- Manage a portfolio of client accounts (small to medium accounts or less complex scopes)
- Ensure daily communication with clients and consultants to anticipate and respond to needs
- Proactively identify development, cross-sell, and diversification opportunities within existing accounts
- Qualify and process incoming leads in collaboration with the Business Development team until conversion
- Participate in the preparation of contracts, reporting, and administrative documents
- Contribute, with Marketing, to the creation of client cases and references
- Occasionally participate in negotiations and strategic meetings alongside the Customer Success Manager
- Work closely with HR, Payroll, Business Development, and Marketing teams
- Identify operational irritants and contribute to optimizing processes and workflows
- Be proactive in improving the client and consultant experience
Your Profile
- Eligible for the V.I.E program
- Graduate of a business school or university (business, operations, or equivalent specialization appreciated)
- Initial experience (internship, apprenticeship, or permanent contract) in Customer Success, Sales, operations, or B2B services environment
- Comfortable with digital tools and performance indicators
- English fluent
- You demonstrate excellent written and oral communication skills
- You are results-oriented, with a strong sense of execution
- You are curious, adaptable, and interested in innovation and new technologies
What we offer
- A structured international experience via a V.I.E contract
- Continuous professional development through regular training opportunities
- A stimulating, demanding, and caring work environment
- Continuous professional development: Benefit from regular training opportunities to enhance your skills and advance your career
- Career opportunities: At Portalia, we value professional development to enable our teams to grow with the company in France and abroad
- Attractive V.I.E compensation depending on the destination
Portalia is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. Special attention will be given to candidates with disabilities.
Who are we?
In a constantly evolving job market where flexibility and autonomy have become key values, Portalia was founded in 2017 to facilitate independent work and enable businesses to quickly engage experts.Since its inception, Portalia has supported over 1,000 independent professionals and more than 100 clients from a variety of industries and sizes.
Our ambition is to be recognized as a trusted partner for independents and businesses by offering an umbrella company solution that is easy to understand and use for everyone.