Job description
We are looking for an experienced Business Process Analyst to support the daily operations and continuous improvement of a global fleet management platform for one of our clients.
This is a fully remote position. You will work closely with business users, remote support teams, technical stakeholders, and an external support vendor to resolve operational issues, coordinate system changes, maintain documentation, and support platform deployments and user adoption across different countries and regions.
Your missions
- Manage the daily operational support of a global digital platform.
- Triage and coordinate the resolution of support tickets, including technical issues, access requests, permission changes, master data updates, and user training queries.
- Manage system changes throughout their lifecycle, from the initial request and impact assessment to testing, deployment, documentation, and user communication.
- Identify recurring support issues, root causes, and opportunities to improve business processes and platform performance.
- Coordinate remote support teams and collaborate with the external application support vendor.
- Support platform deployments, releases, upgrades, and other project activities.
- Monitor open issues, priorities, dependencies, actions, and resolution progress.
- Maintain system documentation, standard operating procedures, quick reference guides, and training materials.
- Deliver training and guidance to key users across different countries and regions.
- Maintain support and knowledge materials in Microsoft Teams and SharePoint.
- Analyse platform and operational data using SQL and other data analysis tools.
- Collaborate with business and technical stakeholders to ensure that platform changes meet operational requirements.
Your profile
- Master of Science degree.
- Fluent written and spoken English.
- Between 3 and 7 years of professional experience in Business Analysis, Business Process Analysis, application support, or a closely related role.
- Strong experience in Business Analysis and business process improvement.
- Experience supporting an IT or digital platform in daily operations.
- Experience triaging and coordinating support tickets and user requests.
- Experience managing system changes, releases, deployments, or upgrades.
- Experience with access requests, user permissions, master data, and other operational support activities.
- Experience identifying recurring issues and translating them into process or platform improvements.
- Experience preparing system documentation, SOPs, user guides, and training materials.
- Experience coordinating remote technical teams or external support vendors.
- Experience delivering training to business users across different locations.
- Strong knowledge of Microsoft Office, Teams, and SharePoint.
- Experience working with data structures, SQL queries, and data analysis.
- Strong communication, organisation, problem-solving, and time-management skills.
- Ability to work independently and collaborate effectively in a fully remote, international, and cross-functional environment.
Nice to have
- Experience supporting global enterprise platforms.
- Experience in HSE, manufacturing, or another highly regulated environment.
- Experience with Power BI or similar reporting tools.
- Experience supporting users across multiple countries or regions.
- Experience with structured change and release-management processes.
- Additional language skills.
What we offer
- A fully remote working model.
- An international community bringing together 110+ different nationalities.
- An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibility.
- A robust training system with our internal Academy and 250+ available modules.
- Opportunities to contribute to meaningful sustainability and social-impact initiatives through our WeCare Together programme.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity and creating an inclusive working environment. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!