Job description
ABOUT THE JOB
- Respond to customer enquiries in Cantonese, Korean, and English, ensuring clear and professional communication.
- Process and validate client requests, ensuring compliance with company policies and agreed terms.
- Maintain and update client records to ensure data accuracy and completeness.
- Support issue resolution and troubleshooting for platform users, including guidance on platform navigation and functionality.
- Handle client queries related to account access, payments, and project submissions.
- Collaborate with internal teams to ensure timely and accurate responses to client needs.
- Provide support and guidance to internal and external stakeholders through email, chat, and calls.
- Identify opportunities for process improvements and contribute to enhancing workflows.
- Ensure compliance with company regulations and internal policies, fostering a transparent and accountable environment.
- Participate in additional projects or areas of responsibility to improve team performance.
ABOUT YOU
- Bachelor’s degree in Business Administration, Communication, or a related field.
- 1 to 3 years of experience in customer support, client services, or a similar role.
- Experience in stakeholder management is a plus.
- Familiarity with customer support platforms (e.g., Zendesk) is an advantage.
- Strong analytical skills with keen attention to detail.
- Excellent problem-solving abilities and ability to handle complex client requests.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Proactive and solution-oriented mindset, with the ability to work independently and collaboratively.
- Cantonese, Korean, and English fluent.
- Experience with generative AI tools for improving day-to-day productivity.
WHY AMARIS?
- An international community bringing together 110+ different nationalities
- An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
- A robust training system with our internal Academy and 250+ available modules
- A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
- At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.