Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
Job description
The Account Manager plays a crucial role in ensuring the satisfaction and retention of both clients and independent professionals employed through Amaris Consulting.
Here are the main responsibilities and missions:
Client Support and Relationship Management
- Act as the primary point of contact for clients and independents, providing support and resolving any issues they may face.
Onboarding and Guidance
- Facilitate the onboarding process for new clients and new employees, ensuring they understand the services, processes, and benefits of wage portage.
- Provide guidance and support to new employees in administrative, legal, and financial aspects related to their employment status.
Contract and Compliance Management
- Oversee the preparation and management of contracts between the new employees, clients, ensuring compliance with legal and regulatory requirements.
Dispute Resolution
- Actively work to resolve disputes or conflicts that may arise between employees, clients, and Amaris in a timely and effective manner.
- Implement preventive measures to reduce the occurrence of disputes and improve overall satisfaction.
Quality Assurance and Improvement
- Monitor and evaluate the quality of service provided, gathering feedback from clients and employees to identify areas for improvement.
- Implement initiatives to improve service quality, efficiency, and client and employee satisfaction.
Communication and Reporting
- Maintain open lines of communication with all stakeholders, providing regular updates on changes, developments, or issues that may affect them.
- Prepare and present reports on account status, challenges faced, and solutions implemented to management.
Professional Development Support
- Offer resources and support for the professional development of employees, including access to training and networking opportunities.
- Encourage knowledge sharing and best practices among ported employees to foster a sense of community and continuous improvement.
Market Awareness
- Stay informed about industry trends, labor laws, and market conditions that can impact Amaris, its clients, and its employees.
- Use this information to anticipate needs, advise stakeholders, and guide strategic planning.
Ideal candidate:
- Bachelor degree in any relevant field
- Min 1-3 years of experience in customer services or a similar role would be highly beneficial
- Good communication, interpersonal skills, attention to details and well-organized
- You speak fluent Portuguese, Spanish and English
- Proficient in MS Office applications, especially Excel and PowerPoint
- Ability to work independently; Problem solving; Analytics & reporting
- Mastery of generative AI (ex: ChatGPT/Poe.com, etc…) is a plus for improving day-to-day productivity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.