Who are we?
About LittleBig Connection
The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time. LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.How do we do it?
Through our two offers:
Connect, our marketplace, allows clients to publish all their requirements (RFPs) for external consulting services. More than 500,000 consulting companies, IT vendors, and freelancers can identify their next projects and submit consultant or candidate profiles.
Rise, our Vendor Management System (SaaS platform), enables the entire ecosystem to collaborate digitally from sourcing to payment. It provides legal support, performance monitoring tools, timesheets, invoicing, and many other features to streamline operations.
As the leading international player in its industry, 25,000 Procurement and IT professionals (such as Auchan, Renault Trucks, Pluxee, Veolia, bioMérieux, Bouygues Telecom) use LittleBig Connection daily in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Talent Management, LittleBig Connection is present in 50 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... Team up with the World is more than our tagline—it’s our reality.
Are you ready for the adventure?
Job description
The Business Account Manager is a passionate professional in the SaaS and digital sector, equipped with a strong leadership mindset. This role involves managing a talented team in a fast evolving and challenging environment, with a strong acumen on KPIs and data-driven decision-making. The individual is also skilled in engaging with clients on various topics.
- Ensuring the satisfaction of the team portfolio of clients is achieved,
- Lead a team of Business Account Specialists through their daily challenges,
- Assist the team in respect of setting priority and following processes,
- Follow team KPIs and ensure objectives are achieved,
- Compile accounts data in dashboard to present to upper management,
- Manage one or more account with client relationship, and account operation within the platform,
- Ensuring the close monitoring of renewing projects for team portfolio,
- Maintaining a strong alignment with the Account Manager team,
- Ensuring a perfect billing flow with a strong collaboration with the finance team,
- Ensuring continuous improvement of our sales administration processes as we value your feedback to improve the way we deliver value to our clients,
- Manage the onboarding of new commers in his/her team according to processes,
- Propose improvement in team processes, onboarding, and platform improvement,
- Any other support that is needed to fulfill a business need.
Profile Requirement
- Enthusiastic with great interpersonal skills and with a positive attitude,
- Proven leadership experience of 3 years with mid size team,
- You like solving problems and are detail oriented,
- Excellent oral and written communication skills in French and English (a 3rd language is a plus,)
- A minimum of 6 years in Sales administration, Customer Support or any related Service field,
- A minimum of 3 years’ experience working within digital products environment, like e-commerce, marketplace or SaaS,
- A degree or more in Communication, Management, IT, Business or similar fields
- Able to tackle complexity and pay attention to details, accentuate an analytical mind,
- Experience with interaction with a digital product team a plus,
- You enjoy working in a team as well as independently.
- Mastery of generative AI tools such as ChatGPT is a plus for improving day-to-day productivity.
LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.