Job description
We are looking for a Support Engineer / Application Support Analyst to join our team. This professional will act as the expert and referent for one or more IT solutions, ensuring their continuous evolution, operational stability, and alignment with business needs. The role focuses primarily on RUN Management, including incident ownership, enhancements prioritization, and Level 3 support delivery.
Responsibilities:
• Serve as the solution expert and main point of contact for assigned applications;
• Ensure proper handling of Level 1 and Level 2 support, delivering Level 3 support (incident, problem, and change management);
• Own and manage the overall incident management process for the assigned solution;
• Manage enhancement requests, prioritize them with business stakeholders, and coordinate their implementation;
• Support end-users and project teams across multiple company applications;
• Assist development and project teams during the software development and release cycle;
• Coordinate development of enhancements, including requirements gathering, testing coordination, and validation;
• Prepare test case scenarios for interface testing and support tickets when required;
• Maintain and monitor interfaces across multiple platforms, collaborating with relevant stakeholders;
• Participate in interface releases and testing campaigns;
• Collaborate with infrastructure and development teams to analyze incidents and identify root causes;
• Prepare and maintain knowledge base articles and technical documentation;
• Ensure documentation completeness and accuracy;
• Provide input and proposals to support solution-related decision making;
• Manage dependencies with other solutions and participate in implementation projects affecting assigned systems;
• Train newcomers and maintain required knowledge within the team.
Nice-to-haves:
• Experience with VB, VB6, or .NET applications;
• Experience with Azure and SOAP UI;
• Experience with Microsoft AX Dynamics (v12);
• Experience with Microsoft SSRS & Cubes;
• Spanish language skills;
• Experience in global IT project environments;
• Knowledge of infrastructure architecture and state-of-the-art IT practices;
• Experience in freight business applications or logistics systems.
Requirements:
• University Degree in Computer Science or related IT field;
• Strong experience with IT Service Management processes (Incident, Problem, Change, etc.);
• Solid understanding of ITIL and Software Development Lifecycle (SDLC);
• Experience working in Agile environments (Scrum methodology);
• Strong SQL / PL-SQL knowledge (mandatory);
• PowerShell scripting experience (mandatory);
• Experience with SQL Server and database queries;
• Experience with ticketing systems (Jira, ServiceNow preferred);
• Advanced Excel skills (including VBA);
• Experience with Active Directory, Power BI, and Office 365 (MS Teams);
• Ability to translate technical specifications into business requirements and vice versa;
• Ability to document complex technical processes clearly in English;
• Fluent English (written and spoken mandatory).
Personal Skills:
• Strong analytical and problem-solving capabilities;
• Ability to manage daily RUN activities with autonomy;
• Excellent communication and presentation skills;
• Strong customer-oriented mindset;
• Ability to work under pressure and manage tight deadlines;
• Attention to detail and multitasking ability;
• Proactive attitude with a continuous learning mindset;
• Cross-cultural awareness and ability to work with global teams;
• Natural curiosity, critical thinking, and strong team spirit.
*This is a hybrid opportunity and requires 2-3 days attendance in Santos
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!